Top Story
Who is this Ross Hall chap?
April 7th, 2017

UX Designer, photographer and writer is the short answer.
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Design
Dear UX designers : you keep doing “beautiful”, I’ll focus on profitable
April 28th, 2017

So what if your UX designs are beautiful? My clients want the designs to be "profitable".
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Business
Why small business owners must put their dogma to one side and plan for Brexit
April 28th, 2017

Brexit is going to happen, but are small business owners really prepared for what happens next? Or are they sticking with their own dogma and leaving customers and employees exposed?
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aside
An update on my CRM market review project
April 24th, 2017

As part of the forthcoming relaunch of Dalmeny Close I’ve been carrying out a market review for Customer Relationship Management systems. When someone says “CRM” I guess we tend to think “Salesforce and Dynamics”, maybe Zoho and SugarCRM creep in from time to time as well.

At the moment I’m well over the 150 mark. That’s systems that are either sold as CRM in their own right, or which have CRM elements included around a core platform. From the research thus far a couple of things are pretty clear.

First, if you’re looking for a system there is a lot of choice and the big names might not be the best.

Second, if you think buying a CRM platform is a route to competitive advantage forget it. At best you’ll be playing catch up.

 

On My Travels
The Shard at Night (shot on my iPhone 6)
April 24th, 2017

London's Shard, captured on my iPhone and languishing there until I had a clear-out.
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Photography and Imagery
Roseanne in pictures
April 21st, 2017

A mini gallery of portraits featuring actress and model Roseanne
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Athens
Marching past
April 19th, 2017

Soldiers retire from guard duty at the Tomb of the Unknown Soldier in Athens, Greece
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Top Story
A General Election has been called and here’s my prediction
April 18th, 2017

Hung parliaments, big names falling and the power of new voters are amongst my predictions for what happens at the 2017 General Election
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Photography and Imagery
“I think it’s over there”
April 18th, 2017

A tour guide offers a suggestion as to where it might be.
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On My Travels
The Design Museum : candidate for worst museum ever ?
April 15th, 2017

Out of the way, poorly designed and badly curated. I'd avoid the Design Museum unless you've a reason to be there
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Photography and Imagery
2
April 15th, 2017

Selfridge’s Bullring store might have been built in 2003 but there’s something very 1970s about the interior. I think it’s the way the escalators cross over and their plain white plastic exteriors.
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aside
Engage or don’t engage. There is no easy way round it.
April 13th, 2017

6 of them in a row. 6 tweets all directed at people with the same message:

“I appreciate the retweets”

And all with the same link to the same Social Media automation service.

It takes the shine off. It dulls the sense of engagement and participation and even appreciation. It reduces “appreciation” to an algorithm that we might not even be aware of.

So please stop it. Engage or don’t engage. Don’t fake it.

Athens
The “go-to” sign for protesting
April 11th, 2017

A general purpose sign suitable for an protest
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aside
There was a website called branded.me
April 6th, 2017

I had high hopes for it. Even before the debacle over LinkedIn’s update, this site promised something different. A business focus, taking away the spam and giving you the opportunity to brand yourself to clients and peers.

Only something happened.

Now it’s become “remote.com” and is just another job board filling up with people offering freelance contracts at unrealistic rates. It almost feels a little like a “bait and switch”.

Photography and Imagery
Hare Krishna, Hare, Hare, Hare
April 6th, 2017

Close to Watford is a Hare Krishna centre that was co-founded (in part at least) by George Harrison. From time to time the community members come into the town and sing and chant and generally cheer the place up a bit.
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aside
It’s great having a plan, but…
April 4th, 2017

… you need to follow through on it. And after looking at the plan I made in early November I’ve realised I’m way behind on where I need to be.

No doubt there are excuses I could make, reasons why I haven’t done things, but the bottom line is this:

my plan is behind because I’ve allowed it to go that way.

Photography and Imagery
A scene in Borough Market
April 2nd, 2017

Taken on my (second to) last walk home from a publishing client I was working with on the other side of the market. It was dusk and the light of the store seems to have created a natural canvas.
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aside
A brave, confident move?
March 31st, 2017

I think it takes a high degree of self-confidence to turn away potential clients. At least when it’s done quite so bluntly.

Writing
Caught in a PR Twitter Storm? Here’s how to respond without getting burned
March 29th, 2017

On Sunday night a furore broke on Social Media about an airline and a child in leggings. The thrust of the argument was the airline had refused to allow two girls board a flight because they were wearing leggings, made worse by allowing a male passenger to board who wore shorts.
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Japan
A vending machine in Kyoto
March 23rd, 2017

Japan has vending machines for everything: hot and cold drinks, USB sticks, food. They’re so ubiquitous that most people just ignore them.
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