I'm a freelance user experience designer and consultant based near London in the UK. I work with clients across the world to understand how their customers interact with their businesses, then design and deliver profitable, effective ways of improving their experience.
Services I provide include...
Experience and journey mapping
Prototyping and management
I've worked with companies in financial services, transport, healthcare and retail. I've also been brought into digital agency teams to support their clients, and occasionally to support clients working with their agencies.
Some of the feedback from my clients...
[H]e will spend however long he needs to ensure the business and the people he interacts with understand, agree and know what the objectives are and how, collaboratively, these can be achieved.
Rob Sleeman Service Delivery Director, TSYS Managed Services
He's brought process, calm and focus to complex business issues and developed a high degree of trust from a broad range of stakeholders - and delivered these with a welcome sense of humour!
Andy Farmer, Executive Strategy Director, ORM
[Y]ou ALWAYS get value added over and above agreed scope. A good team player, comfortable to challenge and think laterally to resolve business problems, he always puts the customer first. I'd definitely hire him again. (And he did!)
Tim Evans Hargreaves Lansdown
For a confidential, no-obligation discussion either call me on xxxx or use the contact form below.