I help companies improve their revenues and reduce their costs.
How I do it is something called “user experience design”, which involves researching and understanding customer needs, then designing solutions that make it as easy and profitable as possible to meet them. I’ve been doing this for more than 6 years and have worked with companies in financial services, retail, media and transport.
The following are examples of my consulting and design work. If you’d like to have a chat about how I can help your business just drop me a line.
A case study user experience project, focused on redesigning a complex registration form. Simplification to improve ease of use was the project's objective.
Projects, June 7th, 2017
Improving the customer experience isn't always about websites and digital. This is how I worked on an intranet app to improve satisfaction for customers and employees alike (and reduced costs!)
Projects, May 12th, 2017
They knew their shopping cart had to change, but could they justify the investment? Enter yours truly and a request for a fast UX review.
Projects, December 2nd, 2016
An investment pitch is more than some PowerPoint slides. This is how I helped a small business create a pitch that worked onscreen, in print and secured the funds they needed for growth
Projects, October 9th, 2016
Using research, analysis and insight I created a selection of personas to help understand the challenges customers face when switching bank accounts. This is one example.
Projects, March 30th, 2016
When your parent is being cared for in their own home how do you stay up to date with what's happening? Ring a contact centre every night? Follow me on a gentle stroll as I demonstrate how I tackle designing solutions : from first requirements through to working prototypes.
Projects, January 22nd, 2016