I help companies improve their revenues and reduce their costs.

How I do it is something called “user experience design”, which involves researching and understanding customer needs, then designing solutions that make it as easy and profitable as possible to meet them. I’ve been doing this for more than 6 years and have worked with companies in financial services, retail, media and transport.

The following are examples of my consulting and design work. If you’d like to have a chat about how I can help your business just drop me a line.

Projects
Using UX design to improve task management
September 4th, 2017

This infographic shows wireframes from a task management app that were created as part of a user experience project for a customer service unit
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Design
Generating HTML / CSS bar charts for WordPress
August 22nd, 2017

How a client's need to rebuild their dashboard led to me building a PHP WordPress plugin to generate dynamic HTML / CSS bar charts
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Projects
Improving the way users compare product performance
August 14th, 2017

Users were having difficulty comparing the performance of different products. This is how I tackled the problem and created a more effective user experience
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Projects
Registering as a delegate? Here’s a better user experience…
June 7th, 2017

A case study user experience project, focused on redesigning a complex registration form. Simplification to improve ease of use was the project's objective.
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Projects
Redesigning an intranet app to improve customer service
May 12th, 2017

Improving the customer experience isn't always about websites and digital. This is how I worked on an intranet app to improve satisfaction for customers and employees alike (and reduced costs!)
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Projects
Delivering a UX review to support a business case (and quickly)
December 2nd, 2016

They knew their shopping cart had to change, but could they justify the investment? Enter yours truly and a request for a fast UX review.
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Projects
Preparing an investment pitch for new funding
October 9th, 2016

An investment pitch is more than some PowerPoint slides. This is how I helped a small business create a pitch that worked onscreen, in print and secured the funds they needed for growth
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Projects
Creating a persona to focus design
March 30th, 2016

Using research, analysis and insight I created a selection of personas to help understand the challenges customers face when switching bank accounts. This is one example.
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Projects
My approach to designing solutions
January 22nd, 2016

When your parent is being cared for in their own home how do you stay up to date with what's happening? Ring a contact centre every night? Follow me on a gentle stroll as I demonstrate how I tackle designing solutions : from first requirements through to working prototypes.
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