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Ross A Hall
freelance UX designer and consultant

The Customer Experience: a guide for small business

The Customer Experience: a guide for small business

Price, quality and service have been the traditional battlegrounds in business. They’re still important, but it’s the way a customer experiences a brand that has started to emerge as a new differentiator. In short, a great experience leads to more loyal customers, growing revenues and stronger profits.

“The Customer Experience” is a free guide that walks you through understanding and improving your own experience. It shows you:

  • how to understand the way customers experience your business
  • what you can do to spot where you can improve
  • how to link experience and strategy together.

The guide is a free to download PDF. Just complete the form below to receive your copy.

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